Help Centre

How can we help?

Find answers to common questions or report an issue

Create RAMS

My Account

Pricing

Reset Password

Getting Started

Pricing & Plans

Downloads & Limits

Account & Profile

Templates & Saving

Referrals

Email Issues

Payments & Billing

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How can we help?

Getting Started

What is a RAMS document?

How do I create my first RAMS?

Can I edit the RAMS after generating it?

What trades/job types are supported?

Pricing & Plans

What's included in the free plan?

What does Pro include?

Can I cancel my subscription?

Do you offer refunds?

Can I change from monthly to yearly?

Downloads & Limits

Why can't I download my RAMS?

How do I access previous RAMS I've created?

Can I download in different formats?

My PDF looks wrong or is missing content

Account & Profile

How do I add my business details to RAMS?

How do I change my password?

How do I update my email address?

How do I delete my account?

Templates & Saving

How do I save a template for reuse?

Can I share templates with my team?

How do I use a saved template?

Referrals

How do referrals work?

Where do I find my referral link?

When do I get my referral credit?

Email Issues

I didn't receive my confirmation email

Password reset email not arriving

Can I change the email address on my account?

Payments & Billing

What payment methods do you accept?

My payment failed

How do I get an invoice?

Why was I charged twice?